Every Product sold by Carpi Moto is covered by One Year Limited Manufacturer's Conventional Guarantee, according to the italian law DL 24/02, Final Consumers will benefit of Two Years Limited Conformity Guarantee. Customer will access guarantee services keeping shipping invoice.

Final Consumers, customers who buy products outside their business, will benefit Two Years Limited Guarantee (1 year by Manufacturer + 1 year by Carpi Moto).
Professional Consumer, customers who buys products for their business, will benefit One Year Manufacturer's Conventional Guarantee.

In the unlikely event that a defect appears during the guarantee period, please use our e-mail to contact us, a Carpi Moto or a Manufacturer's technician will try to solve the problem without a return (for ex problem could be only a wrong configuration or a missing ancillary accessory).

If defect is confirmed by technical support, we will provide you a RMA number (Return Material Authorization), to use to return faulty parts.

Return Delivery will be arranged by Carpi Moto if a product is DOA (Dead On Arrival) within 10 days delivery, while return to Carpi Moto is on behalf and to be pay by customer if made afterwards.

Guarantee does not apply to damage from improper use, abuse, accidents, unauthorized service or inadequate packaging when shipping the product to Carpi Moto.